Privacy Policy

Last Updated: May 5, 2026

Welcome to EVM PHYSIOTHERAPY LTD. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website evmphysio.com (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

1. Important Information and Who We Are

EVM PHYSIOTHERAPY LTD is the controller and responsible for your personal data (collectively referred to as “we”, “us” or “our” in this privacy policy).

Contact Details:

  • Full name of legal entity: EVM PHYSIOTHERAPY LTD
  • Company Number: 16556857
  • Email address: support@evmphysio.com
  • Registered Postal address: Station View House, 41 Brunswick Road, Shoreham-By-Sea, West Sussex, England, BN43 5WA
  • Telephone number: +44 7469 243320

2. The Data We Collect About You

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data: includes first name, last name.
  • Contact Data: includes billing address, delivery address, email address, and telephone numbers.
  • Financial Data: includes payment card details. Note: Payment processing is handled securely by our third-party provider, Stripe. We do not store your full card details on our servers.
  • Transaction Data: includes details about payments to and from you and other details of sports recovery products (massage guns, foam rollers) you have purchased from us.

3. How Your Personal Data Is Collected

We use different methods to collect data from and about you including through:

  • Direct interactions: You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, or email. This includes personal data you provide when you purchase our recovery gear.

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Performance of Contract: To process and deliver your order, including managing payments, fees, and charges.
  • Legitimate Interests: Where it is necessary for our legitimate interests to conduct and manage our business to give you the best service/product.
  • Legal Obligation: To comply with a legal or regulatory obligation (e.g., tax records).

5. Disclosure of Your Personal Data

We may share your personal data with external third parties such as:

  • Service Providers: Including Stripe (our payment processor) and delivery services (e.g., Royal Mail, DPD) to fulfill your orders.
  • Professional Advisers: Including lawyers, bankers, auditors, and insurers.
  • HM Revenue & Customs: Regulators and other authorities based in the UK.

6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We use industry-standard encryption for all data transmissions. Payments are processed through Stripe, which is a PCI-DSS certified provider, ensuring the highest level of security for your financial information.

7. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

8. Your Legal Rights

Under the UK GDPR, you have rights including the right to access, correct, or erase your personal data, object to processing, and the right to data portability. If you wish to exercise any of these rights, please contact us at support@evmphysio.com.

9. Wellness & Recovery Disclaimer

Our products (including massage guns and foam rollers) are designed for sports recovery and general wellness support. They are not intended to diagnose, treat, cure, or prevent any medical condition. Always consult with a qualified healthcare professional before beginning any new recovery routine, especially if you have pre-existing health conditions.

10. Third-Party Links

This website may include links to third-party websites. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

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